Advisor Supporter Care and Database

Posted: 24/09/2025

Closing Date: 08/10/2025

Job Type: Permanent - Full Time

Location: Wellington

Job Category: Community Services and Development,Voluntary, Charity & Social Work

**Advisor Supporter Care and Database**

**Permanent, Full-time (37.5 hours / week)**

**Wellington**

**About the role - Kōrero mō te tūranga**

We’re looking for a detail-oriented and donor-focused Advisor Supporter Care and Database to join our Philanthropy team in Wellington. In this role, you’ll be responsible for the day-to-day coordination of regular giving donor data and donation processing, ensuring the integrity and accuracy of our donor database, Raiser’s Edge. You’ll provide exceptional supporter service and operational support across fundraising activities, and data delivery in line with agreed standards and procedures.

In this role you will:

- Be a primary point of contact for New Zealand Red Cross donors, providing excellent supporter care and ensuring enquiries and issues are handled promptly and appropriately.
- Provide vital administrative support with a strong focus on creating a positive, donor-centric experience.
- Accurately process donations, maintain up-to-date supporter records, and ensure all compliance and legal requirements are met when handling donation and personal data.
- Maximise the investment in the national fundraising database (Raiser’s Edge and NXT), ensuring it is fully utilised and developed to meet evolving needs.

**Who are we looking for? - Mā‎ wai te mahi nei?**

To be successful you will have:

- Experience of working in a customer / supporter service environment.
- Strong attention to detail and excellent numeracy skills.
- Excellent written and verbal communication skills.
- Experience of managing multiple tasks to deadlines and prioritising own workload.
- Data and database management experience desirable.

**About New Zealand Red Cross**

New Zealand Red Cross is part of the world's largest humanitarian network, with over 10,000 members and employees dedicated to improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience.

Guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality, we support people in times of need and help strengthen their resilience.

We are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

**Why work with us?**

At New Zealand Red Cross, you’ll join a passionate and diverse team that values your contributions and shares your commitment to making a difference.

We are committed to represent the communities we serve, increasing diversity throughout our people and leadership, and creating a flexible and healthy work environment. Many roles offer flexible virtual/hybrid options to help our employees balance their personal and professional priorities.

**Our benefits include**:

- Five weeks annual leave
- Career development opportunities
- Annual flu vaccinations
- Discounts on Southern Cross health insurance

We also encourage employee networks, including Takatāpui and Rainbow Network, Rōpū Hāpai Māori and the Sustainability Network, to foster connection and collaboration across our diverse workforce.
- **A recent copy of CV/Resume**
- **Cover Letter**
- **Passport**
- **Legal Right to Work In New Zealand**

You must have the right to live and work in New Zealand to be considered for this job. **Applications close at 05:00 pm on 08/10/2025