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Security and Technical Operations Specialist
2 weeks ago
We are an integrated design + technology studio.
We’re united by our love of technology and its potential for making lives better. Some of us are big picture thinkers, some of us creatively driven. And some of us love nothing more than deep diving into a thorny technical challenge. But we’re all human, inspired by human stories and driven by a desire to create human-centred experiences.
Love making things for people to enjoy? Join the team designing the technology that matters.
**About the role**:
As a part time role, it will require 3 days per week - where as our Security and Technical Operations Specialist, you will be a crucial part of our internal IT, Technical Support, and Operations Team. You'll help ensure the smooth day-to-day running of our technology infrastructure while playing a key role in security incident response. We operate in a hybrid environment, leveraging both Google and Microsoft stacks, as well as Mac systems.
**Key Responsibilities**:
- **Tier-One Response**:Serve as the first line of defence in incident detection and response. Escalate issues to higher tiers as necessary.
- **Operational Support**: Perform daily checks on internal systems, handle minor issues, and coordinate with the team for routine maintenance.
- **Troubleshooting**:Assist in diagnosing and resolving technical issues within the IT infrastructure.
- **Documentation**: Maintain up-to-date documentation on incident reports, operational tasks, and procedures.
- **Communication**:Clearly and promptly communicate technical issues to both technical and non-technical staff.
- **Ad-Hoc Duties**:Perform other tasks as directed by the Security and Technical Operations Lead.
**About you**:
- 1-2 years of experience in a similar role is preferred but not essential.
- Relevant Degree is preferred but not essential.
- Industry certifications in a relevant field is preferred but not essential.
- Familiarity with Google and Microsoft technology stacks.
- Basic understanding of Windows, Linux and Mac operating systems.
- Strong communication skills, both written and verbal.
**What matters to us?**:
Put people first - It's about the people, not the tech.
Push the boundaries - Who wants to do what's been done already?
Play the long game - We create sustainable solutions, not quick fixes.
Say it like it is - Life's too short for miscommunication.
Live for the RUSH - Nothing's more exciting than the rush of doing and discovering.
**What matters to us?**:
We have a start-up buzz with lots of social events, we have cake days, fruit days, lunch put-on frequently - we have a lot of fun together. We also invest in your ongoing training and development with regular goal-setting, group training, lunch and learns and personalised development plans.
