Teletriage Nurse

Sonder is an active care technology company that helps organisations improve the wellbeing of their people so they perform at their best. Our mobile app provides immediate, 24/7 support from a team of safety, medical, and mental health professionals - plus onsite help for time-sensitive scenarios. Accredited by the Australian Council on Healthcare Standards (ACHS), our platform gives leaders the insights they need to act on tomorrow's wellbeing challenges today.

We completed a highly successful Series B capital raise in August 2022. With operations in Australia, New Zealand and the UK, we are at an exciting time of growth and we invite you to join us on our mission to help organisations around the world create a culture of Active Care.
- 800,000+ eligible members across multiple countries
- Trusted by major corporations, education providers, and government agencies
- Winner of the 2021 Australian Financial Review BOSS #1 Most Innovative Company (Technology)

Join Sonder's innovative movement to provide global support through the right care at the right time and know you are contributing to empowering people to be at their best.

**About the role**

As a Teletriage Registered Nurse, you will provide telephone and messenger based screenings to evaluate the medical and mental health concerns of our members. You will assess member conditions, prioritise care, make appropriate referrals, and perform critical follow-ups.

Operating under the guidance of our Medical Director and Clinical Leadership team, you will play a key role in our 24/7 support centre. We are seeking compassionate and experienced nurses to support our members. You'll be required to work across a 24/ 7 rotating roster.
- This role requires you to be based in Auckland, with most shifts require in-office attendance. Flexibility to work from home during unsocial hours (weekends and evenings) is available once you have completed your initial training and demonstrated competence in your role._

**What you'll be doing**
- Conduct telephone and chat-based screenings to assess medical and mental health concerns.
- Determine the urgency and criticality of member conditions to facilitate appropriate referrals
- Coordinate with mental health services, emergency services, and other healthcare facilities as needed.
- Make necessary appointments on behalf of members and ensure continuous care by working with multidisciplinary teams.
- Provide referrals to counselling and partner services according to member needs.
- Carry out follow-up calls to evaluate the need for further assistance and support continuity of care.

**Who are we looking for?**

What you bring to the team;
- Minimum of 3 years of nursing experience, with experience in;
- Emergency and Triage trained.
- Telehealth or Critical Care (ICU) is highly desirable.
- Proven problem-solving skills with exceptional attention to detail.
- Local knowledge of the New Zealand Healthcare system
- Strong organisational and time management skills, capable of working independently and within a team.
- Excellent communication and interpersonal skills, adept in both written and verbal exchanges.
- High level of self-motivation and proactive in enhancing personal performance.
- Confidence in using technology platforms and a commitment to ongoing professional development.
- Current registration with the NZ Nursing Council

**Why join Sonder?**

You will work with a collaborative, vibrant and passionate team of experienced professionals, inside and outside of the Nursing Team and as we continue to grow, there will be plenty of development opportunities.
- Hybrid working environment + modern office facilities
- Learning fund - annual contribution + 2 days of study leave to support your personal development
- Paid parental leave with an attractive return to work policy (e.g. Return to work at 80% for the first 3 months at full pay)
- Induction and onboarding designed to make you succeed in your new role
- Wellbeing support to invest in your own wellbeing
- Free coffee Tuesdays and catered lunch on Thursdays
- Team social fund to connect with your team, plus company wide social events
- Volunteer leave - 2 days per year to participate in meaningful causes and contribute back to the community
- Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and WWCC_

LI-Hybrid