Warranty Administrator

**Job Details**: - Reference #- 50508- Location(s)- Newmarket- Expertise- Automotive- Job level(s)- Experienced- Work type(s)- Permanent- More details (document) **Continental Cars is one of New Zealand's premier dealerships, specialising in some of the world's finest marques including Audi, VW, BMW, Porsche and Ferrari.** **Providing driving excellence since 1967** Purveyors of both new and pre-owned Audi, we pride ourselves on our exceptional pre-sales and after-sales service. From the moment you visit our Auckland dealership in Newmarket, expect to receive faultless customer service from our knowledgeable and friendly team. Continental Cars - Audi is part of Sime Darby Group Motors which delivers an end-to-end transportation solution and unrivalled dealer network for European luxury cars in New Zealand. We are proud of the suite of luxury European car brands represented by Continental Cars across the country. Under the banner of driving excellence, Continental Cars sales and after-sales departments of the same state-of-the-art facilities and industry-leading service and solutions delivered by highly trained staff. **About the Role and Responsibilities** Continental Cars - Audi is a highly successful business looking for an experience Warranty Administrator to join their Service Team. This role will see you prepare warranty claims to accurately reflect the work completed and to fully maximise the amount that we are entitled to claim ensuring that all manufacturer's warranty policies and procedures are always fully adhered to. You will also be responsible for liaising with the manufacturer's warranty department and ensure that all warranty records and audit trails are maintained in accordance with the manufacturer's standards. As their new Warranty Administrator, you will be reporting to the Service Manager, your primary duties and responsibilities will include but not limited to: - Prepare and submit warranty claims according to manufacturer guidelines and policies - Maximise return on all warranty claims - Prepare and submit prior work approvals and goodwill requests - Maintenance of warranty parts store, include tagging, storage and disposal as required. - Preparation and returning of parts to manufacturers as requested - Review and report on the status of open warranty repair orders to management - Reconcile claims submitted & reimbursements received from manufacturers and providing explanations for variances - Identify and report on warranty audit risks - Maintain good relationships with the manufacturer warranty department **About you**: To be successful in your new role you'll have/be: - Prior franchised dealer warranty experience - Strong attention to detail and a passion for excellence - Excellent communication and interpersonal skills - Have a close attention to detail in preparing invoices, warranty claims and managing recalls - Have a strong administration background - Have the ability to work autonomously - Ability to work under pressure and meet deadlines - A strong work ethic and a "CAN DO" attitude **Hours of Work** **Benefits** Further to that, we've got an in-house training team to help you upskill through technical, business, and life skills modules, delivered in person and online - and career pathways that you can follow to get you to the next step in your career. There are heaps of employee benefits too, including the following: - Sime Darby Privileges, an employee benefits programme with discounted shopping, fuel, in-store discounts and more - Health benefits including our Sime Darby Southern Cross Group scheme, offering discounted premiums, spinal, and hearing tests plus an annual flu vaccination every year.