Head of Remediation and Business Performance

**Kia ora, Talofa lava, Kia Orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka and Namaste**

At ASB, we are committed to building a safer, more secure banking environment for our customers and communities. We have an excellent opportunity to lead a high performing team, collaborate with senior leaders across the bank, and make a tangible impact on ASB's growth and reputation. We are looking for an experienced leader to Head our Business Performance and Remediation within Financial Crime Operations.

Here at ASB, the customer is at the heart of everything we do. Recognised as one of New Zealand's leading financial organisations, with a united and talented workforce, we are continuously evolving against a backdrop of rapidly changing customer needs, regulations, and technologies.

**Mō te Tūranga | About the role**

As the Head of Business Performance and Remediation you will oversee and optimise the performance of offshore partners and focus on ensuring that offshore operations meet business objectives and maintain high levels of efficiency, quality and compliance. You will provide feedback to our partners where necessary and ensure corrective actions are taken where necessary

You will proactively support the successful delivery of the Financial Crime strategic programmes of work into FCO, working alongside key stakeholders. You will be able to influence stakeholders at all levels.

You will manage Performance Management activities, FCO strategy, centralised programme management of remediation activities, and onshore flexible team. You will analyse performance data, performance metrics and improvement plans to executive leadership. You will analyse performance data and generate reports to provide senior management with insights into FCO teams, including progress and remediation efforts.

You will manage FCO's governance forums to lead robust risk and operational outcomes, while ensuring effective delivery of outcomes.

**Ō pūkenga | About you**:
In order to succeed in this role, you will need a high level of strategic, financial and consultancy experience, you will be able to lead large portfolios of people, resources and budgets.

You have the ability to drive the FCO strategic roadmap to deliver both effective and efficient outcomes. You will have the ability to manage offshore work allocation and performance.

You will have the ability to understand complex business requirements and translate into operational processes.

You should have the ability to translate the enterprise Financial Crime target op model, strategy and evolving regulatory environment into a tangible roadmap for Financial Crime Operations, you should be comfortable leading and facilitating business and strategic planning processes.

**He aha tā mātou | What can we offer?**

We offer a competitive salary, great banking benefits, heaps of personal and career development opportunities, flexible working styles, banking and parental benefits. We have a warm culture of caring people who all jump in to innovate and support each other.

Our people grow their mindsets, learn, evolve, and utilise their skills while being empowered to make decisions. At ASB, we are committed to our vision and values of Ngākau Pono (Integrity), Manaakitanga (Caring), Awata (Passion), Māia (Courage) and Kāpuia (United). Our strength comes from caring about our people, our customers, our community, and environment.

As a values driven and Rainbow Tick certified organisation we are committed to providing a diverse and inclusive work environment, where we bring our different perspectives and strengths to achieve ASB goals together.

We offer excellent career progression opportunities and a flexible and supportive culture. We help our people grow and we celebrate together

**Me pēhea te tono | How to apply?**

See yourself here? Step forward.

**Job details**:

- Reference #
- SSC159016
- Posted on
- 11 Dec 2024
- Location(s)
- Auckland
- Expertise
- AML
- Work type(s)
- Full Time

Application closes on 08 Jan 2025 21:00