Service & Mdm Coordinator - Female Pelvic Mesh

Female Pelvic Mesh Service - Service and Multi-Disciplinary Meeting Coordinator (x 2 full time roles, 1 in each region)
- Full time - Fixed term position
- Auckland and Christchurch Based

Te whiwhinga mahi | The Opportunity
The Service and Multi-Disciplinary Meeting (MDM) Coordinator, part of the Female Pelvic Mesh Service, is a busy and largely autonomous role that focuses on coordination of all aspects of the team's processes to ensure that the day-to-day running of the service is smooth, and the regional and national Multi-Disciplinary Meetings are effective, efficient, and progressed and reported accurately.

**The following are insights into what the role includes**:

- Supporting the team through coordination of a warm and welcoming, effective, and efficient environment for consumers to attend and colleagues to work in
- Providing support and guidance to Admin and Navigator post holders to grow and develop in their role
- Organising Service meetings, agendas, taking minutes and collating feedback and supporting surgeon diary management.
- Coordinating all clinical, administration and technical requirements for regional and national Multi-Disciplinary Meetings, including frequent collaborative work with Chair and clinicians, outcome reporting and follow up work with other service providers.
- Liaising with a diverse range of internal and external clinicians and service suppliers to ensure the Team have the equipment, supplies and working technology to carry out their roles
- Receiving and supporting the management and response to compliments, complaints and compiling data for reporting
- Collating financial reports and maintenance of financial systems e.g., ordering, invoicing management
- Setting up and coordinating information and data for reports, and collating and ensuring their timely delivery
- Providing booking and scheduling for outpatient, procedure, and in-patient stay to support the team administrator and clinicians

Competing priorities are inherent in this role, therefore it is essential you have the flexibility and demeanor to prioritise and reprioritise your workload to suit the dynamic needs of the service.
Mōu | About you
We are seeking a highly motivated, efficient, and enthusiastic person to join the Female Pelvic Mesh Service teams in each site.
To be successful in this role you will need to be professional, have a strong health administration background with excellent communication skills that demonstrate caring and empathy, can multi-task and possess exceptional organisation skills. Possessing an insight into the lived experience of consumers who have experienced harm, pain and suffering from mesh implantation and removal is important.
Ngā pūkenga me ngā wheako | Skills and experience

**You will have**:

- Competency with te ao Māori, tikanga, and te reo Māori or a willingness to learn and grow
- Qualifications NCEA Level 2 (6th form cert/university entrance) - literacy and numeracy (essential), computing/information management (desirable) or relevant work experience
- Previous experience of coordinating services and delving administration support with a broad and diverse team (essential), in a health setting (highly desirable)
- Experience working in a complex and challenging environment with demonstrated abilities to understand the consumer journey and communicate with empathy and compassion
- Proven experience at managing large volumes of sensitive clinical and administrative information, and maintain strict consumer and service confidentiality

Ko wai mātou | Our Organisation
It's not very often something happens that's big; like, really big. Big to the point that it will touch the lives of every single person in the motu. That's what we're talking about here. The provision of health services in Aotearoa, and how they are delivered, is about to change in a big way.
Te Whatu Ora-Health New Zealand and Te Aka Whai Ora-Māori Health Authority will together shape the delivery of health services in Aotearoa for generations to come and will form the core of a modern and integrated service looking after the needs of all our whānau. Te Whatu Ora is ‘the weaving of wellness'. Whatu is the combining together of people, resources, organisations, thoughts and actions for the betterment and wellbeing of all. Whatu is also a direct reference to the pupil of the eye, and the vision required of the new entity and system. Join us in this mahi.
Nau mai, uru mai | Come and join us
Ko te mahi e tika ana mō te ao hurihuri nei |Work that suits today's ever -changing world
This is a truly rewarding role where you will come to work each day making a difference, leading change, and creating capabilities across our health service. Te Whatu Ora supports flexible and hybrid working, and offers learning and growth opportunities for staff.
Me pēhea te tuku tono | How to apply