Travel Centre Lead Passenger

6 days ago

Christchurch, New Zealand KiwiRail Full time

**Travel Centre Lead Passenger** - **Step up and lead a high performing team**: - **2IC to Centre Manager**: - **Permanent, Christchurch based** **He kōrero mō mātou**| About us**: At KiwiRail, we connect New Zealanders sustainably, powering economic growth and ensuring vital freight and passenger services run smoothly. Our mission, "Stronger Connections, Better New Zealand," highlights our dedication to sustainability and community well-being. Our people make KiwiRail exceptional. By fostering a diverse, inclusive, and supportive workplace, we empower everyone to contribute their best. If you’re passionate about innovation and safety, we’d love to welcome you aboard. **He whakamārama mo te tūranga mahi**| About the role**: The Travel Centre Lead provides day-to-day operational support to ensure the smooth functioning of the Travel Centre. Acting as the second-in-charge, this role supports the Travel & Contact Centre Manager across rostering, reporting, process improvement, team coaching, and system coordination. This role plays a key role in driving efficiency, ensuring team readiness and supporting both customer experience and disruption management. A key focus of your role and the team is to make sales of tours, packages, events and scenic trains. Personal and team KPIs will reflect this. Other key accountabilities will include: - Leading process improvement and efficiency initiatives - Providing SOP and QA leadership - Monitoring and reporting on customer engagement - Acting as first point of contact for customer concerns - Managing the chatbot and customer service mailbox - Acting as liaison with ICT for issues and enhancements **Ngā pukenga e rapu nei mātou**|**What (skills) you will bring**: You will be a clear communicator and able to work under pressure with a calm, steady leadership style. As a process-minded and detail-oriented person you will be skilled at understanding how to monitor performance and utilise reporting, and rostering and resource planning tools. Your extensive experience working at a senior or team leadership level in a customer service or contact centre environment, along with supporting and coaching staff for continuous improvement, will ensure your success in this pivotal role. A travel industry background and experience is desirable. **Nōu te rourou | What's in it for you**: - Competitive salary plus 4% employer KiwiSaver contribution - Professional development opportunities to help you grow and succeed - Access to NZ Rail Staff Welfare Trust benefits, including holiday homes, medical support and discounted travel - Be part of a diverse and inclusive workplace dedicated to innovation, sustainability and community impact **Kua rite, kia rite | Ready to Make a Difference?** **Rā aukati**| Applications close**:1 June 2025

  • Luxury Travel Consultant

    4 days ago

    Christchurch, New Zealand Travel Associates Full time

    **Job no**: 527657 **Brand**: Travel Associates **Work type**: Full time **Location**: Christchurch, Christchurch City **Categories**: Leisure Travel & Retail **Join New Zealand's Leading Luxury Travel Business** Travel Associates is renowned for delivering unparalleled client service, and with demand for luxury travel soaring, we’re searching for...

  • Luxury Travel Consultant

    2 weeks ago

    Christchurch, New Zealand Travel Associates Full time

    **Job no**: 524331 **Brand**: Travel Associates **Work type**: Full time **Location**: Christchurch, Christchurch, New Zealand **Categories**: Leisure Travel & Retail Travel Associates are known for delivering the best client service in the industry. Demand for luxury travel is rapidly increasing and we are searching for ambitious consultants to join us on...

  • Travel Expert

    1 week ago

    Christchurch, New Zealand Flight Centre Full time

    **Job no**: 516207 **Brand**: Flight Centre **Work type**: Full time **Location**: Christchurch, Barrington, New Zealand **Categories**: Leisure Travel & Retail **About the role** - This is a customer facing position that allows you to use your experience and love of travel to sell holidays! - This role has a strong focus on sales - gain recognition for...

  • Travel Expert

    6 days ago

    Christchurch, New Zealand Flight Centre Full time

    **Job no**: 514067 **Brand**: Flight Centre **Work type**: Full time **Location**: Christchurch, Barrington, New Zealand **Categories**: Leisure Travel & Retail **About the role** - Customer facing position that allows you to use your experience and love of travel to sell holidays! - Build strong relationships with your customers to become their travel...

  • Biosecurity Passenger Facilitator

    6 days ago

    Christchurch, New Zealand NZ Ministry for Primary Industries Full time

    **Biosecurity Passenger Facilitator - Christchurch** **Role type**: Permanent, part-time (0.3 FTE - 12 hours per week) 8 positions available. **Location**: Based at Christchurch International Airport **Starting salary**: $60,882 per annum pro rata for part-time hours. Must be available to start immediately on 24 November 2025 and attend 1 week training...

  • Travel Expert

    2 weeks ago

    Christchurch, New Zealand Flight Centre Full time

    **Job no**: 515639 **Brand**: Flight Centre **Work type**: Full time **Location**: Christchurch, Barrington, Christchurch, Christchurch, Christchurch, Riccarton, New Zealand **Categories**: Leisure Travel & Retail **About the role** - Customer facing position that allows you to use your experience and love of travel to sell holidays! - Build strong...

  • Passenger Transport Engineer

    2 weeks ago

    Christchurch, New Zealand Christchurch City Council Full time

    Within our Transport Unit we are responsible for managing the Council's roading assets which includes public transport infrastructure. We have a passionate team of technical experts who contribute and play an essential part in driving to meet our levels of service and we are now looking for a Passenger Transport Engineer to come and join us! As a critical...

  • Luxury Travel Consultant

    2 days ago

    Christchurch, Canterbury, New Zealand Flight Centre Careers Full time NZ$60,000 - NZ$120,000 per year

    Travel Associates are known for delivering the best client service in the industry. Demand for luxury travel is rapidly increasing and we are searching for ambitious consultants to join us on this journey as we deliver one of a kind holidays.This is the perfect role for someone who is already an experienced Travel Consultant and is looking to move into the...

  • Cafe/bar Team Leaders @ Christchurch Airport

    4 days ago

    Christchurch, New Zealand LS Travel Retail Full time

    **Leader in travel retail**: - **Opportunity for career and personal growth**: - **Staff discounts across our Pacific store network** We're looking for committed and enthusiastic **Team Leaders** to join our hospitality teams across our concepts including the likes of the **Hub, Icons,** and **Alps Bar & Pizza** all based at** Christchurch Airport**!**...

  • Travel Agent for Chrishchurch Branch

    2 days ago

    Christchurch, New Zealand THE KIWI TOUR COMPANY LIMITED TA MaiTrip Full time NZ$60,000 - NZ$75,000 per year

    The Job Duties may include but not be limited to:Greet the clients well and understand their travel and tours requirementsPlans travel, accommodation and associated arrangements for clients and makes travel bookings as per the requirements of the clientAssess and determining clients' requirements for travel, accommodation and special interests. Answer all...