Parts & Warranty Manager
5 days ago
Drive efficiency, lead teams, and enhance customer service as our Parts & Warranty Manager.
**About Us**
Inchcape Automotive Retail New Zealand operates dealerships representing across Auckland, Taupo, Wellington, and Christchurch. We pride ourselves on delivering a seamless purchasing experience and ongoing support throughout the vehicle ownership journey.
By joining Inchcape Automotive Retail New Zealand, you will be part of Inchcape, a global leader in the automotive industry, with over 1,400 team members across Australia and New Zealand. We are committed to bringing mobility to communities and fostering a sustainable and responsible automotive industry.
**Why join us**
- **Thorough and ongoing training**_ _**provided to support you in all aspects of your role.
- **Career and development opportunities** - providing you with a sense of purpose and direction, you drive your destiny with Inchcape.
- **Supportive team environment** - We foster a positive and supportive team culture and thrive on working well together.
- **Enjoy more time doing that you love** with **additional days off** including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.
**About the Role**
An opportunity has arisen for an experienced Parts & Warranty Manager to join the team
In this pivotal role, you will ensure prompt and efficient delivery of customer service by managing warranty claims and parts quotes. You'll oversee inventory management, collaborate with OEMs, and drive process improvements to enhance customer interactions.
**Key Responsibilities**:
- Manage inventory levels and achieve brand-based targets.
- Coordinate parts deliveries and accurately input stock into the system.
- Provide exceptional customer service and resolve complaints effectively.
- Collaborate with team members and OEMs to ensure warranty compliance.
- Drive productivity, efficiency, and customer satisfaction.
**Essential Requirements**:
- Deep knowledge of the automotive industry in Aftersales.
- Proven leadership and conflict management skills.
- Customer service experience in a fast-paced environment.
- Excellent communication and organizational abilities.
**Desirable Experience**:
- Prior experience working directly with OEMs.
- Budget management experience.
- Parts interpreter experience.
**Join Us at Inchcape and Drive Your Career Forward
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