Warranty Officer Lead
2 days ago
**Competitive remuneration**:
- ** Strong, stable brand and team**:
- ** Support a growing service team**
At Daikin, we draw upon our many years of experience to provide solutions to customers worldwide in each climate, to achieve superior comfort levels in residential and commercial environments. As a leading air conditioning company, with over 80 production bases in each region around the world, Daikin has earned a reputation for world-leading performance, quality, and reliability.
This is a new role for and we are looking for a HVAC experienced individual to join our service team in a support role.
This position is responsible for the orchestration and operation of the warranty team with a focus on leadership and process management.
You will also be directly involved with the processing and management of warranty related claims and queries providing a timely resolution and effective communication to customers and internal stakeholders.
**Some of the responsibilities include**
- Maintain Service Level Agreements for warranty completion
- Maintain customer warranty claim requirements within SAP System
- Maintain and update information in the warranty portal
- Ensure warranty claims and replacements are executed in SAP within SLA timeframe.
- Escalate all warranty complaints and issues to reporting manager
- Review warranty claims and charges to ensure they align with warranty procedure policy
- Maintain CRM platform and complete all queries and communications within allocated pipelines
- Complete warranty returns, and credit notes as and when required
- Responsible for answering telephones and sorting of customer enquiries and requests for information
- Assist in the resolution of customer warranty complaints and escalate to reporting manager where necessary
- Develop and maintain good relationships with customers to ensure high level of customer service
We offer a competitive remuneration package including salary, performance bonus, medical insurance, a generous superannuation scheme, long service leave and staff purchase discounts.
**If you feel you have what it takes we would love to hear from you.**
- Our Core Values - Absolute Credibility, Enterprising Management, Harmonious Personal Relations._
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