Duty Manager

Job Description: Duty Manager

Epic Hospitality | All sites

**An explanation on how Epics Job Descriptions are different, and what 1s, 2s and 3s are.**

At Epic, we are focused giving you the skills, competencies, and expectations as quickly as possible so that you can be confident you are winning in your role. This is why we have described what winning looks like so you can get an accurate picture of what you need to aspire towards. It also creates consistency and cohesion in your team. Further to this, we have added a section describing the support and resources you can expect in order for you to achieve at winning. This is a Servant Leadership principle where the Owners and Managers at Epic are in service to one another, and everyone in their teams in order to encourage diversity of thought, create a culture of trust, and foster that same leadership in others.

The numbering system highlights the most crucial success indicators for the roles and responsibilities. They are a guide for you to focus on your priorities so that you can be confident you are succeeding in the role.

**1 **These are things you must do exceptionally well to be successful. These are your top priorities. Generally, they are specific to this role, and they are not usually assigned to anyone else.

**2 **These are things you should do sufficiently and to a good standard, but you dont need to be an expert in. You may do these things by yourself, with others, or oversee other people doing them.

**3 **These are the wish-list items that happen as long as 1s and 2s are consistently happening.

Think of these as balls that youre always juggling during your work. 2s and 3s are rubber balls. If you drop them, theyll bounce. 1s are glass balls. If you drop them, theyll shatter. Never drop your 1s

**Roles and Responsibilities**

**What does winning look like'**

**Servant Leadership and Wellness **_what support you can expect to help you succeed_**

**1**

Opening and closing of the venue to required standards.

The venue is secure, clean and tidy at the beginning and end of the day. End of day cash up is done correctly and banking secure. All Jolt lists filled in and complete.

Full training from managers, as well as relevant information available on Jolt checklists.

**1**

Maintain a good and appropriate atmosphere as per the venues standards and expectations, delegating staff responsibilities.

The venue is, clean, inviting and comfortable for customers for the corresponding time of day.

DM shift running template, all systems working properly and well maintained, training from managers.

**1**

Making sure bartenders and venue complies with the Sale and Supply of Alcohol Act 2012 and amendments and Smoke Free Environments Amendment Act 2003.

The venue is operating in accordance with the law, if there is ever a council or police visit there should be no problems.

Help with passing LCQ and managers certificate, all signage and other requirements keep up to date by managers.

**1**

Put away and check off all incoming deliveries.

All stock is put away neatly following the FIFO system, all invoices accurately put on Loaded Reports system, any missing products are reported so can be chased up with suppliers.

All orders to be placed correctly and on time by managers, contacts for all reps in contact sheet, full training on using the stock system on Loaded Reports.

**2**

Helping control business expenditure in regards to wages and stock.

Sending staff on breaks and home when quiet, recording wastage as well as good portion control.

Training from managers on stock control and managing when the right time to send staff is, training on why controlling these costs is so important to the business.

**2**

Coaching bartenders on shift to help further their knowledge and training, as well as making sure tasks are performed to company standards.

Staff are all well-trained and able to do their job to the best of their ability. They consistently achieve the winning standard as outlined in their jobs descriptions.

Jolt library is available with the information you can train on. Continual training and shared information is provided by the GM to pass on to the team.

**2**

Having key metrics on huddle board and reporting these at weekly huddle.

Metrics are covered weekly and showing consistency and/or growth

Managers share information on how to get each metric of the huddle, but the team will lead the improvement for each line needed.

**3**

Suggesting events and looking for different alternatives to innovate our service, products or happenings.

New events put forward are set up and running and successfully hitting predetermined targets, they are also talked about and reviewed at the weekly staff huddle.

Managers will share the important dates coming so you are free to create and suggest anything you feel will work well in our place.

**3**

Helping the manager and assistant manager with ordering for drink, food, fruit and variables.

The