Teleservice Representative

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:

- Great opportunity to join this fun, vibrant team, building relationships with customers and identifying growth opportunities_

Are you an experienced Internal Sales/Telephone Sales professional looking to join a global organisation and take the next step in your career?

As part of the Sales and Support Services team, your role will be to manage and service a portfolio of CHEP NZ customers through telephone contact in order to build relationships, resolve queries and identify and convert opportunities to grow market share. This role will be based at our Auckland Head office in Wiri and reports directly to the National Sales Manager.

The key responsibilities of this role include:

- Creating rapport with your portfolio of customers over the phone, following a structured call cycle (10-15 outbound calls/day)
- Owning, retaining and growing your nominated accounts through regular ‘customer telephone visits’
- Solving in-depth and complex customer issues relating to their account with CHEP, delivering superior customer service.
- Identifying and cross selling CHEP’s service offerings and platforms to customers within the designated portfolio
- Introducing existing customers to the latest CHEP technology, policies and processes to enhance customer engagement
- Experience in a busy outbound telephone sales role with solid relationship management experience
- Well-developed negotiation and time management skills
- Excellent customer service and relationship building skills
- Demonstrated skills in working with Microsoft Office programs including Word, Excel, PowerPoint and Outlook.
- Experience working with a CRM and SAP would be an advantage
- Experience in quickly and efficiently solving customer issues
- A can-do positive attitude with an empathetic nature
- The ability to handle multiple tasks/projects and operate well under pressure

Preferred Education

No Degree Required

Preferred Level of Work Experience

1 - 3 years

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.