Customer Service

2 weeks ago

Wanaka, New Zealand Mons Royale Full time

We are looking for someone to help us take the next step in connecting Mons to the New Zealand and Australian markets and continuing to enhance our customer’s experience.

Based in our Wanaka Office, the successful applicant will be passionate about helping people find solutions, an avid problem solver and have the ability to work in with the team on different tasks that come up.

You will be working with the support of the Customer Experience & Sales Ops Manager to complete these tasks to the high level our customers deserve, with a combination of guidance, mentorship and an expectation that you can identify and deliver new opportunities. All whilst bringing the passion you share for our core beliefs and displaying this through your enthusiasm and assertiveness.

**What you’ll be doing**:

- Managing returns, exchanges, and warranty requests
- Processing orders for various consumer and retail channels
- Liaising with warehouses and logistics providers to manage orders and stock dispatches
- Assisting wholesale customers with order updates, product information, and general support
- Managing the accuracy of inventory at our New Zealand warehouse

**Requirements**:

- Experience in a similar customer-facing role in an inventory-based business
- Experience with ERP systems (Oracle NetSuite or similar) Microsoft Office (excel), and generally technologically savvy
- Experience managing product warranties
- Knowledge of retail purchasing process to support seasonal sell-ins
- Knowledge of warehouse and logistics operations
- Ability to multitask and remain flexible in a fast-paced apparel business
- Excellent attention to detail
- Strong organisational, time management, and communication skills
- Ability to thrive within a small, ambitious, hard-working team

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00 - $65,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Wanaka, Otago: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)

  • Customer Service Representative

    6 days ago

    Wanaka, New Zealand Noel Leeming Full time NZ$45,000 - NZ$70,000 per year

    Company DescriptionNoel Leeming is New Zealand's leading electronics and appliance retailer, with stores across the country. As part of The Warehouse Group, you are not only part of the Noel Leeming brand but also part of the wider team across three major brands, offering countless opportunities to grow and connect.Our stores offer a wide range of products,...

  • Tradeyard Customer Service

    24 minutes ago

    Wanaka, New Zealand Mitre 10 Full time

    Mitre 10 MEGA WanakaTRADE Drive-Thru Customer ServiceSpend most of your weekend at Mitre 10? Join the Mitre 10 Trade Team and benefit from our fantastic staff discounts. Mitre 10 MEGA Wanaka is a dynamic and fast-growing company with a vision to provide a high level of customer service and expertise to our customers in Wanaka and the surrounding areas. With...

  • Customer Service Checkout

    6 days ago

    Wanaka, New Zealand Mitre 10 Full time NZ$45,000 - NZ$65,000 per year

    Mitre10 MEGA WanakaCustomer Service - Checkout - Full TimeMitre 10 MEGAWanaka is a dynamic and fast-growing company with a vision to provide thehighest levels of service and expertise to our customers in Wanaka and thesurrounding areas. Mitre 10 continues to dominate the NZ DIY retail marketthrough both its market share and number of stores throughout the...

  • Customer Services Representative Yardperson

    6 days ago

    Wanaka, New Zealand CARTERS Full time NZ$50,000 - NZ$70,000 per year

    Exciting opportunity to join a new CARTERS branch opening in Wanaka in the new year We are looking for a Customer Service Representative for our Timber Yard team. This physical role involves picking and packing orders, and operating a fork lift to load product onto delivery trucks.The ideal candidate will have strong communication skills and pride themselves...

  • Customer Service

    6 days ago

    Wanaka, New Zealand Mons Royale Full time

    Mons Royale is an action and adventure sports brand. We are makers of nature's performance apparel utilising merino wool and other natural fibers for their superior sustainability and performance benefits. It is our mission to shift the rider from synthetics to natural fibers. Since launching in 2009 we have amassed a fanbase including many of the best...

  • Customer Service Representative

    6 days ago

    Wanaka, Otago, New Zealand The Warehouse Full time

    locationWānaka, Otago Region, New ZealandcategoryIn-StoreTypeFull-timePosted: Oct 19th 2025Company DescriptionNoel Leeming is New Zealand's leading electronics and appliance retailer, with stores across the country. As part of The Warehouse Group, you are not only part of the Noel Leeming brand but also part of the wider team across three major brands,...

  • Customer Service Checkout

    4 days ago

    Wanaka, Otago, New Zealand MITRE 10 Full time NZ$40,000 - NZ$60,000 per year

    Mitre 10 MEGA WanakaCustomer Service - Checkout - Full TimeMitre 10 MEGA Wanaka is a dynamic and fast-growing company with a vision to provide the highest levels of service and expertise to our customers in Wanaka and the surrounding areas. Mitre 10 continues to dominate the NZ DIY retail market through both its market share and number of stores throughout...

  • Guest Service Generalist

    5 days ago

    Wanaka, New Zealand Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than...

  • Guest Service Generalist

    2 weeks ago

    Wanaka, New Zealand Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than...

  • Service Desk Team Member

    4 days ago

    Wanaka, New Zealand The Warehouse Group Full time NZ$45,000 - NZ$60,000 per year

    Company DescriptionKo wai mātou – Who we areThe Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of...