Service Technician

**Step away from the tools and strategically maintain critical infrastructure**:

- **Hobsonville Location | Free Parking**:

- **Monday to Friday Business Hours + OT**

**Make Your Mark at CDC newest campus in a brand-new team. CDC is an established, stable and growing business in Australia and New Zealand.**

**About us**:
Established in 2007, CDC Data Centres is Australia’sAustralasia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are responsive, innovative and trusted in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

**About the role**:
Join our brand-new CDC data centre campus expansion in Hobsonville, launching early 2025. This is a unique opportunity to become part of a fresh, dynamic team of service technicians. Starting together in the first quarter of the year, you'll have the chance to learn and grow alongside our talented and experienced New Zealand Operations team.

As a Service Technician, you’ll support the maintenance, repair, and incident response of critical Electrical, Mechanical, and Fire systems. You’ll be the first to respond to alerts, assess severity, prioritise actions, and escalate to third-party contractors when needed.

Shift team members will proactively inspect critical infrastructure, monitor daily operations, and identify risks to ensure systems operate as designed. You’ll also oversee contractors performing critical work, ensuring strict compliance with pre-defined MOPs and making quick, informed decisions on prioritisation and escalation.

**Other responsibilities include**:

- Promptly responding to service requests and emergency faults.
- Conduct initial fault finding, determine causes, and implement remedies.
- Communicate repair timelines with internal teams for coordinated client communications.
- Perform critical switching to prevent disruptions in case of equipment failure.
- Ensure timely completion of planned maintenance, daily site reviews, and adherence to safety policies.

**About you**:
We are looking for a passionate person who has a trade or tertiary qualification in relevant fields (Electrical, Refrigeration, Mechanical, Mechatronics, Fire, Telecommunications, Controls).

Successful Service Technicians at CDC often come from the above trades or industries. If you're looking to step away from the tools and transition into a more hands-off role, this opportunity could be well suited, rewarding and challenging in new ways. Desired but not essential prerequisite experience:

- 2+ years of experience in trade or critical facilities.
- Prior experience in critical infrastructure environments with adherence to strict procedures.
- Experience operating Building Management Systems (BMS) or Energy Management Systems (EMS).
- Exposure to data centre equipment, including CRAC units, UPS, generators, and fire systems.
- Demonstrated skills in managing critical infrastructure, utilising electronic monitoring systems, fault-finding, and contributing to process improvements.

**Benefits, Training and Offerings**:
Our training program provides tailored content through our CDC Academy, specifically designed for individuals starting out in this role. You'll learn hands-on by shadowing and working alongside our experienced Service Technicians, gaining essential knowledge to develop your skillset. This role is pivotal in ensuring the reliability of our data centres, offering an excellent avenue for those looking to launch their career in the Data Centre industry. CDC’s NZ campuses are growing rapidly with an existing Operations team of over thirty staff and multiple new positions and future career growth opportunities forecast within the team.

**Essential**:
NZ Citizenship or PR with ability to obtain a NZ Security Clearance.

**How to Apply**:
If you are looking for an opportunity to play a vital role in a fast-growing Australasian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcomi