Key Relationship Consultant

Leverage your expertise in relationship and account management to elevate customer service excellence and drive substantial growth in our new business area.

**About the role**

As Key Relationship Consultant you’ll play a pivotal role in establishing and enhancing strong internal and external relationships to proactively shape the submission, quoting, and conversion processes of policies, ensuring they are completed efficiently and effectively.

You’ll leverage your exceptional relationship-building skills to forge strong connections and collaborate with key advisers and partners, giving you plenty of opportunities to enhance your problem-solving skills and refine your relationship management, account management, and customer service skills.

You’ll build or further your understanding of industry, products, and services, and our amazing leaders are there to support your growth and development.

Your work and personality will directly affect customer experiences through processes and exceptional service, thus contributing directly to Chubb's lofty goals.

**In this key role you’ll**
- Cultivate impactful relationships with key advisers, providers, and employees within the organisation.
- Exercise professional judgment to improve business and customer outcomes.
- Collaborate with key stakeholders to maintain consistent messaging and provide a seamless customer experience.
- Take a proactive lead in driving the expansion of new business within our key adviser panel.
- To ensure adherence to regulatory, audit and internal compliance policies including FAA risk.
- Develop a deep understanding of the unique businesses and service needs of key advisers through strategic account planning.

**To be successful and grow in this role, you will ideally bring the following**
- Minimum 2 years of Account Management, Relationship Management or similar experience.
- Exceptional relationship-building skills paired with a and a customer-centric mindset
- Ability to influence others to help deliver desired outcomes.
- Demonstrated ability to prioritise tasks and communicate clearly to ensure understanding and to meet service deadlines.
- Proven experience providing exceptional service offerings to customers in an Account Management, Relationship Management or similar role.
- Insurance industry knowledge advantageous.

We don’t expect you to have every skill listed. If you possess the majority, we want to hear from you Your unique talents could be just what we need to make our team even stronger and our managers are equipped to support you growth and development.

**Location**:
Auckland, Takapuna - Hybrid working

**Role Type**
- Full Time, Permanent

**Benefits on offer when you join us**
- Flexible working
- Group Life, Trauma, Income, Healthcare and Travel Insurance
- Additional annual leave
- Bonus + Stock Purchase options
- Wellbeing subsidy and partner discounts
- Endorse my cause & payroll giving

**Our commitment to you**
- We will demonstrate care for our people and selflessly support your growth and development.
- We will foster an inclusive environment that embraces diversity and ensures psychological safety and well-being for everyone, regardless of location.
- We invest in our people through great work experiences, opportunities for projects and assignments, and a commitment to formal development.

**Why you’ll love working with us**

Chubb Life is the international life insurance division of Chubb, the world's largest publicly traded multiline insurer. Chubb Life operates in 31 markets within Asia Pacific, Latin America, Europe and the Middle East.

At Chubb Life Insurance New Zealand, we're committed to providing high-quality insurance products and services that help protect New Zealanders.

We aspire to being a people-centred culture. Chubb Life is committed to equal employment and celebrates individual differences by creating a workplace environment where everyone feels welcomed, respected, and valued, where we wear our Rainbow Tick with pride.

We place customers at the heart of what we do. We support our customers by listening and understanding their needs, communicating honestly and clearly, and striving to make decisions free of personal bias. We take feedback seriously and commit to promptly put things right if we get them wrong.

**Our Values**

Across the world, Chubb is guided by our five key values.
- **Integrity, Customer focus, Respect, Excellence, Teamwork**

**Learn more about**Life at Chubb**

**Applications are reviewed as they are received, and as such, the role may close prior to the deadline date.**

ChubbLifeNewZealand

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