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Technical Support Specialist

2 weeks ago

Auckland, Auckland, New Zealand Engeo Nz & Au Full time

Company Overview

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ENGEO NZ & AU is an award-winning, employee-owned firm of over 350 people worldwide.

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We provide geotechnical, geological, environmental, and groundwater/surface water consulting services to clients. Our mission is to elevate our profession through our core values: ENGEOness – the positive and selfless commitment to the success of others, Relationships built on humility, integrity, and accountability, Authentic, Passionate, and Collaborative, and Always fun and approachable.

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About the Role

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We are seeking a Help Desk Technician to join our IT team for a 6-month contract. As a key member of our team, you will provide efficient and effective technology solutions and support to our 8 offices across New Zealand and Australia.

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Your responsibilities will include:

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  • Providing helpdesk support and responding to request queues
  • Setting up new hardware and computers for new hires
  • Troubleshooting and resolving computer, printer, software, hardware, and network-related issues
  • Escalating unresolved issues to Level 2/3 support
  • Performing computer hardware/software upgrades and maintaining computer asset inventory
  • Developing content to promote self-service, such as tutorials, videos, user guides, and response templates
  • Providing basic in-house training on desktop applications to new staff
  • Creating and maintaining user accounts in Active Directory and Office365 under direction
  • Staying current on relevant technologies
  • Assisting with potential office moves and other duties as assigned
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Requirements

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To be successful in this role, you will need:

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  • BASIC knowledge of network fundamentals, DHCP, and DNS
  • BASIC knowledge of Active Directory
  • 1-3 years of practical work experience in a computer-related corporate support role
  • Competence in working within a Microsoft environment, including Windows 11, MS Office 365, OneDrive, SharePoint, Teams, and Windows-based PC/laptop hardware
  • Experience with MS InTune or MS Defender is a plus
  • Technician background and experience in a professional setting are ideal
  • Good communication skills and the ability to communicate with a diverse range of people
  • Ability to work on technology projects individually or in concert with other IT team members
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Benefits

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We offer a supportive culture, technically challenging projects, fun social events, generous benefit packages, and opportunities to develop within our organization.

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How to Apply

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If you are interested in this role, please submit your application. We look forward to hearing from you.