Contact Centre Leadership Role

7 days ago


ManawatuWanganui, New Zealand This is an IT support group Full time

About the Opportunity

This is a unique chance to make a real impact on our customers' experience by joining our IT support group as a Service Excellence Manager.

In this role, you will lead and manage the day-to-day and strategic operations for our core customer service channels, driving innovation and excellence in customer experience.

The ideal candidate will have a degree qualification in an appropriate discipline and 5 years of leadership and operational management experience in a complex environment, preferably in a customer contact centre role with multi-channel experience and CRM systems.

Key responsibilities include:

  • Providing leadership and advice on innovative practices in Customer Experience and Contact Centre delivery in the higher education sector and customer service industry.
  • Collaborating with Marketing & Communication, Global Engagement, Future Students, and IT Services on emerging trends and changing practices for Contact Centre delivery.
  • Engaging with experts in CRM, analytics, and AI to maintain high standards of service excellence and utilize customer data effectively.

Our Culture

We pride ourselves on our inclusive and supportive team environment, offering flexible working arrangements and a range of benefits to our employees.



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