Contact Centre Leadership Role
7 days ago
About the Opportunity
This is a unique chance to make a real impact on our customers' experience by joining our IT support group as a Service Excellence Manager.
In this role, you will lead and manage the day-to-day and strategic operations for our core customer service channels, driving innovation and excellence in customer experience.
The ideal candidate will have a degree qualification in an appropriate discipline and 5 years of leadership and operational management experience in a complex environment, preferably in a customer contact centre role with multi-channel experience and CRM systems.
Key responsibilities include:
- Providing leadership and advice on innovative practices in Customer Experience and Contact Centre delivery in the higher education sector and customer service industry.
- Collaborating with Marketing & Communication, Global Engagement, Future Students, and IT Services on emerging trends and changing practices for Contact Centre delivery.
- Engaging with experts in CRM, analytics, and AI to maintain high standards of service excellence and utilize customer data effectively.
Our Culture
We pride ourselves on our inclusive and supportive team environment, offering flexible working arrangements and a range of benefits to our employees.
-
Contact Centre Manager
7 days ago
Manawatu-Wanganui, New Zealand This is an IT support group Full timePosition Purpose: The Manager Te Paepoto Contact Centre will lead and manage the day-to-day and strategic operations for Te Kunenga ki Pūrehuroa Massey University's core customer service channels. Te Paepoto, known as 'the threshold of the university,' is a key point of contact for the provision of information and advice, and for the resolution of problems,...
-
Contact Centre Manager
1 day ago
Manawatu-Wanganui, New Zealand This is an IT support group Full timePosition Purpose: The Manager Te Paepoto Contact Centre will lead and manage the day-to-day and strategic operations for Te Kunenga ki Pūrehuroa Massey University's core customer service channels. Te Paepoto, known as 'the threshold of the university,' is a key point of contact for the provision of information and advice, and for the resolution of problems,...
-
Contact Centre Operations Manager
2 hours ago
Manawatu-Wanganui, New Zealand This is an IT support group Full timeAbout the Position:We are seeking a highly skilled and experienced Contact Centre Manager to lead our Te Paepoto team. The successful candidate will have a strong background in customer service, leadership, and operational management.Main Duties:Establish best practices for service excellence and promote superior service in diverse environments.Develop...
-
Leadership Role
4 hours ago
Manawatu-Wanganui, New Zealand Lollipops Bell Block Full timeCentre Manager - Leadership RoleWe are seeking a dedicated and experienced Centre Manager to lead our Lollipops Bell Block team. As a key member of our leadership team, you will be responsible for providing strategic direction and leadership to our team, driving business results and achieving strategic objectives.About the Role- Lead a team of experienced...
-
Contact Centre Professional
4 days ago
Manawatu-Wanganui, New Zealand Whangarei District Council Full timeJob SummaryWe are seeking a highly motivated and customer-focused Community Liaison Specialist to join our Contact Centre team. The successful candidate will be responsible for providing top-notch customer service to our community through various channels, including phone, email, and in-person interactions.You will handle service requests, manage...
-
Centre Leadership Position
5 days ago
Manawatu-Wanganui, New Zealand Lollipops Bell Block Full timeAbout Our CentreLollipops Bell Block has a well-established and stable team of kaiako who provide a safe and nurturing environment across three rooms: infants to 2 years, 2-3.5 years, and 3-5/6 years. Our outdoor spaces are large, lush, and feature real grass.Job ResponsibilitiesYou will be responsible for leading our centre with a strong focus on equity,...
-
Centre Director
4 hours ago
Manawatu-Wanganui, New Zealand Lollipops Bell Block Full timeCentre Leadership RoleWe are seeking a seasoned Centre Manager to lead our Lollipops Bell Block team. As a key member of our leadership team, you will be responsible for driving business results and achieving strategic objectives while fostering a positive and inclusive work environment.About the Role- Lead a team of experienced kaiako to deliver...
-
Client Services Advisor
7 days ago
Manawatu-Wanganui, New Zealand New Zealand Government Full timeDiscover a career with purpose at MBIE - MBIE offers the potential to work from home up to 40% of the time after training - Full Time position hours Monday - Friday; part time hours are also available - Provide essential phone support to people who wish to visit, study, work or live lawfully in Aotearoa **Salary**: $56,425 Discover a career with purpose at...
-
Centre Manager
2 weeks ago
Manawatu-Wanganui, New Zealand Lollipops Bell Block Full timeFantastic facilities in a great location.Established & engaged team.Paid teaching registration and first aid.Leadership with ImpactSubsidised childcare for your tamariki.Generous relocation package for you and your whanau.Full Pay Parity – we've opted inWe are seeking a dedicated leader who puts people at the centre of everything they do to step into our...
-
Centre Manager
6 days ago
Manawatu-Wanganui, New Zealand Lollipops Bell Block Full timeFantastic facilities in a great location.Established & engaged team.Paid teaching registration and first aid.Leadership with ImpactSubsidised childcare for your tamariki.Generous relocation package for you and your whanau.Full Pay Parity – we've opted inWe are seeking a dedicated leader who puts people at the centre of everything they do to step into our...
-
Centre Leader
2 days ago
Manawatu-Wanganui, New Zealand Lollipops Bell Block Full timeAbout Lollipops Bell BlockWe are a dynamic and supportive centre dedicated to providing high-quality education and care for children. Our centre is known for its fantastic facilities, established and engaged team, and commitment to excellence.As our new Centre Manager, you will play a key role in leading our team to achieve our objectives and goals. You will...
-
Centre manager
1 week ago
Manawatu-Wanganui, New Zealand Lollipops Bell Block Full timeFantastic facilities in a great location. Established & engaged team. Paid teaching registration and first aid. Leadership with Impact Subsidised childcare for your tamariki. Generous relocation package for you and your whanau. Full Pay Parity – we've opted in We are seeking a dedicated leader who puts people at the centre of everything they do to step...
-
Centre manager
21 hours ago
Manawatu-Wanganui, New Zealand Lollipops Bell Block Full timeFantastic facilities in a great location.Established & engaged team.Paid teaching registration and first aid.Leadership with ImpactSubsidised childcare for your tamariki.Generous relocation package for you and your whanau.Full Pay Parity – we've opted inWe are seeking a dedicated leader who puts people at the centre of everything they do to step into our...
-
Centre Manager Role Opportunity
1 week ago
Manawatu-Wanganui, New Zealand Lollipops Bell Block Full timeJob DescriptionWe are seeking an exceptional leader to fill our Centre Manager position at Lollipops Bell Block. As our new leader, you will be responsible for providing effective hands-on management that encourages, supports, and enables all team members to achieve their objectives and goals.
-
Centre Manager
2 days ago
Manawatu-Wanganui, New Zealand Lollipops Bell Block Full timeFantastic facilities in a great location.Established & engaged team.Paid teaching registration and first aid.Leadership with ImpactSubsidised childcare for your tamariki.Generous relocation package for you and your whanau.Full Pay Parity – we've opted inWe are seeking a dedicated leader who puts people at the centre of everything they do to step into our...
-
Cafe Leadership Role
1 week ago
Manawatu-Wanganui, New Zealand Mt Ruapehu Full timeAbout the Company">Mt Ruapehu is a world-class ski area and summer sightseeing operation located on the northern slopes of Mt Ruapehu. Our company is committed to providing exceptional service to our guests and creating a positive work environment for our staff.">Salary Information">The salary for this role is negotiable and will depend on experience....
-
Specialist Centre Manager
7 days ago
Manawatu-Wanganui, New Zealand Crest Hospital Full timeA fantastic opportunity is available for a Specialist Centre Manager at Crest Hospital.Are you a dynamic healthcare leader with a passion for operational excellence, business growth, and quality patient care?We are seeking an experienced Manager to lead our Specialist Centre, home to a team of highly skilled medical specialists across multiple...
-
Customer Service Director
2 hours ago
Manawatu-Wanganui, New Zealand This is an IT support group Full timeAbout the Role:The Contact Centre Manager will be responsible for leading and managing the day-to-day operations of Te Paepoto, a key point of contact for the university. This includes providing advisory and change management leadership on best practices in Customer Experience and Contact Centre delivery.Key Responsibilities:Set and monitor frontline key...
-
Early Childhood Centre Manager
5 days ago
Manawatu-Wanganui, New Zealand Lollipops Bell Block Full timeCentre Manager OpportunityWe are seeking a dedicated leader who puts people at the centre of everything they do to step into our centre manager role here at Lollipops Bell Block. As our new leader, you'll provide effective hands-on leadership that encourages, supports, and enables all team members to achieve their objectives and goals.Key ResponsibilitiesYou...
-
Fashion Retail Leadership Roles Whangarei
7 days ago
Manawatu-Wanganui, New Zealand Glassons Full timeAbout UsGlassons is a leading fashion retailer dedicated to delivering the latest trends in women's clothing and accessories. Role OverviewWe are seeking motivated and experienced retail professionals to join our leadership team as Store Managers or Assistant Managers. Main Responsibilities:Lead, inspire, and develop a high-performing retail team to drive...