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Risk Management Specialist

1 week ago

Christchurch, Canterbury, New Zealand Suncorp New Zealand Full time

About Suncorp New Zealand

Suncorp New Zealand is a key business in the Suncorp Group, one of Australasia's largest financial service providers with around 9 million customers and over $28 billion funds under management.

Our company takes pride in delivering insurance, banking, and superannuation services to our customers. We're looking for talented individuals to join our team as Claims Consultants in Auckland, Wellington, or Christchurch.

Key Responsibilities:

  • Provide market-leading customer solutions for Business Property claims across all classes of Business claims.
  • Manage customer relationships, interactions, and expectations to ensure customer satisfaction and delivery of the service promise.
  • Develop and maintain relationships with internal and external business partners to ensure ongoing relationships; Vero market and brand perception is developed and maintained; and effective claims outcomes are achieved.

Your Skills and Qualifications:

  • 5 years of claims management and resolution experience, including high-level customer interaction competency to finding sensible solutions to progress claims quickly and effectively.
  • Strong customer service and conversation capabilities.
  • Active listening, critical thinking, and negotiation skills.

Benefits:

  • Competitive salary and discretionary annual bonus.
  • Discounts on Vero Insurance.
  • Free life, salary continuance, and trauma insurance cover.
  • Flexible leave of up to four days per year in addition to annual leave.
  • Positive, inclusive team environment where we welcome individuality and celebrate diversity.
  • Flexible work arrangements embracing a healthy work-life balance.
  • Flexible benefit of $250 annually for gym membership or hobbies.
  • Ongoing learning and development opportunities.