Merchandising Team Lead

2 weeks ago


Queenstown, New Zealand Gap Inc. Full time
About This Opportunity

This role is ideal for individuals who can lead functional tasks, manage processes, and drive sales behaviors. You will work closely with the store leadership team to achieve goals and provide excellent customer service.

Main Responsibilities
  • Maintain a positive work environment by treating all customers and employees with respect.
  • Promote customer loyalty by educating customers about our loyalty programs.
  • Develop expertise in brand selling behaviors and consistently demonstrate these behaviors with every customer interaction.
  • Assist sales leaders during non-peak hours, ensuring excellent customer service.
  • Collaborate with employees to complete tasks efficiently and timely.
  • Build knowledge of product lifecycles.
  • Perform tasks before or after store operating hours, including checklists.
  • Leverage omni-channel to deliver a seamless customer experience.
  • Ensure all compliance standards are met.
Essential Qualifications
  • You reflect Gap Inc.'s Purpose, Mission, Vision, Values, and Behaviors.
  • Effectively communicate expectations to team members.
  • Utilize technology to engage with customers and team members.
  • Demonstrate a commitment to continuous improvement and growth.
  • Work flexible schedules, including holidays, evenings, overnights, and weekends.
  • Move around the sales floor, stockroom, and office; lift up to 30 pounds.

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