Customer Engagement Specialist
1 week ago
About the Role
\This Sales Executive position offers a unique opportunity to make a real difference in people's lives. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving business growth.
\Your Key Responsibilities
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- Become a product expert and advocate, providing tailored recommendations to customers\
- Utilise your exceptional communication skills to build rapport with customers and resolve queries efficiently\
- Collaborate with internal teams to develop and implement effective sales strategies\
- Conduct thorough needs assessments to identify opportunities for upselling and cross-selling\
- Develop and maintain a deep understanding of our products and services to provide informed guidance to customers\
- Provide regular feedback to management on customer sentiment and satisfaction\
- Identify areas for improvement and contribute to process enhancements to drive efficiency and productivity\
- Develop and maintain strong relationships with customers to build trust and loyalty\
- Stay up-to-date with industry trends and developments to continuously improve performance and results\
- Participate in training and development programs to enhance skills and knowledge\
- Prioritise tasks effectively to meet deadlines and achieve objectives\\/ul\
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