Sales Associate

4 days ago


Queenstown, New Zealand DFS Group Ltd Full time
About the Role

As a Sales Associate at DFS Group Ltd, you will be the brand ambassador and a smiling face of our company. You will work on the most important role in the sales floor, building customer loyalty and relationships while challenging yourself with sales and productivity targets.

Key Responsibilities:
  • Selling via Best Customer Experience:
  • Assist customers in selecting, purchasing, and refunding merchandise while demonstrating excellence in customer service.
  • Complete customer transactions in a professional and timely manner.
  • Identify customer's temperaments and recommend products that suit their style.
  • Respond to customer queries and complaints in a polite and courteous manner; refer to the Manager on Duty if appropriate.
  • Assist other sales staff in peak periods to ensure customers in all areas are attended to promptly, with waiting time reduced to the minimum.
Floor and Product Presentation:
  • Ensure Floor Presentation Meets or Exceeds Brand Requirements:
  • Maintain reasonable stock levels of all merchandise in the department.
  • Be familiar with the store layout; direct customers to merchandise, services, and facilities as appropriate.
  • Assist the Management team in the coordination and execution of merchandising activities, e.g., inventory management, promotional activities, and merchandise stock flow.


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