Software Implementation Specialist
5 days ago
Company Overview
Silverbear Ltd. provides innovative POS solutions and integrated payment systems to retail and hospitality businesses.
Job Requirements
We are seeking an experienced Technical Project Consultant to implement software solutions, train customers, and coordinate projects, ensuring successful outcomes.
Your Key Tasks
- Implement software solutions, including Swan and Epos Bureau products, and related software such as Customer Ordering App, FUSE, Swan Mobile, TRIMSm, Omnisend, BalancePay, and Cymba.
- Support project managers in planning, coordinating, and managing software implementations and customer training sessions.
- Develop training materials and deliver engaging training sessions to help customers maximize software benefits.
- Collaborate with internal and external teams to ensure smooth project execution and high customer satisfaction.
- Analyze project progress and identify potential risks to communicate to the project team in a timely manner.
- Provide technical support to customers, assisting with data setup, software installations, and system configurations based on their business needs.
Desirable Qualifications
- Strong project management skills, with experience in software implementation and customer training.
- Excellent communication and interpersonal skills, with ability to engage with technical and non-technical stakeholders.
- Familiarity with financial and operational processes in project environments.
- Prince2 Foundation qualification (or similar project management certification) is a plus.
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