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Customer Care Team Lead
2 weeks ago
We are seeking a highly skilled professional to lead our Customer Care Team and implement our comprehensive training program.
About the RoleThis is an exciting opportunity for an experienced trainer with a strong background in administration to take on a key leadership role within our organization.
- Lead the delivery and management of our induction training program for new team members.
- Implement ongoing training sessions to ensure the Customer Care Team remains up-to-date on policies, procedures, and best practices.
- Evaluate training programs and operational processes to identify opportunities for improvement.
- Propose and implement changes to enhance team performance, service quality, and operational efficiency.
As a leader in this role, you will have the opportunity to work closely with the team to develop and implement training initiatives that drive results and improve customer satisfaction.
Key Requirements- A strong background in administration.
- Excellent communication and leadership skills.
- Ability to work across multiple locations.
- Capacity to manage uniform distribution and scheduling.
In return for your expertise, we offer a competitive remuneration package, opportunities for career growth and development, awareness benefits via our vessels to Waiheke and Great Barrier Island, birthday leave, and more.
