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Customer Service Representative

2 weeks ago

Auckland, Auckland, New Zealand Mercy Hospice Full time

Mercy Hospice is a leading provider of specialist palliative care, delivering patient-centred services to those in need. We are seeking a warm and compassionate individual to join our team as a Receptionist.

This role involves being the first point of contact for patients, families, visitors, and staff, creating a welcoming environment where everyone feels supported, respected, and cared for.

The successful candidate will possess excellent communication skills, with the ability to connect with people from all walks of life. They will also be tech-savvy, with experience using computers, email, and office systems.

Benefits of working at Mercy Hospice include:

  • Opportunity to make a positive impact in the community
  • A supportive and inclusive work environment
  • Competitive salary and benefits package

Key responsibilities of the role include:

  1. Providing outstanding customer service while managing reception tasks, phone calls, and inquiries
  2. Welcome patients, families, visitors, and staff with warmth and professionalism
  3. Supporting various departments to ensure smooth operation of the hospice
  4. Assisting with technology systems, data entry, and administrative tasks to ensure efficiency