Software Solutions Expert

2 weeks ago


Wellington, Wellington, New Zealand Follett Software Full time

About the Role

This Technical Support Specialist position plays a vital role in ensuring the success of our customers by delivering exceptional technical support for Accessit Library. As a key member of the Customer Experience team, you will work closely with in-house technical experts to resolve complex technical issues and develop a deep understanding of our product's architecture.

Key Responsibilities

  • Diagnose and troubleshoot technical issues related to software performance, network configurations, and database queries.
  • Collaborate with cross-functional teams to contribute to service enhancements and special technical projects.
  • Develop and maintain knowledge of Accessit Library's features, functionality, and technical requirements.
  • Provide training and support to internal teams on technical aspects of Accessit Library.

Requirements

  • Experience in a technical support role, with a focus on software applications and database management.
  • Familiarity with relational databases and ability to execute SQL queries.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.


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