Software Solutions Expert
2 weeks ago
About the Role
This Technical Support Specialist position plays a vital role in ensuring the success of our customers by delivering exceptional technical support for Accessit Library. As a key member of the Customer Experience team, you will work closely with in-house technical experts to resolve complex technical issues and develop a deep understanding of our product's architecture.
Key Responsibilities
- Diagnose and troubleshoot technical issues related to software performance, network configurations, and database queries.
- Collaborate with cross-functional teams to contribute to service enhancements and special technical projects.
- Develop and maintain knowledge of Accessit Library's features, functionality, and technical requirements.
- Provide training and support to internal teams on technical aspects of Accessit Library.
Requirements
- Experience in a technical support role, with a focus on software applications and database management.
- Familiarity with relational databases and ability to execute SQL queries.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
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