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Customer Experience Manager

2 weeks ago

Auckland, Auckland, New Zealand Asb Bank Full time
Role Overview

We are seeking a skilled Customer Experience Manager to join our team in Albany. As a key point of contact for customers regarding their home loan lending or forwarding enquiries, you will be responsible for delivering exceptional service and building strong relationships.

About the Role

This is an office-based role that involves working collaboratively with colleagues to provide top-notch customer service. You will be dealing with a variety of queries and requests from customers, and it will be your responsibility to identify their needs and resolve any issues or concerns within policy and procedures.

Key Skills and Qualifications
  • Legendary customer service skills
  • Proven relationship building skills
  • Excellent listening skills with the ability to display patience, empathy, and a caring attitude
  • 12 to 18 months experience in Banking/Contact Centre environment
  • 3-4 years secondary schooling, with NCEA or equivalent