Store Frontline Team Member

2 weeks ago


Wellington, Wellington, New Zealand The Warehouse Full time

About the Job
This exciting role is ideal for someone who is passionate about delivering exceptional customer service. As a Customer Service Team Member, you will be working at the front line of our store, interacting with customers and providing them with a positive shopping experience. Your key responsibilities will include responding to customer inquiries, providing product information, and assisting with transactions.

Responsibilities
You will be responsible for:

  • Responding to customer inquiries and providing product information
  • Assisting with processing returns, exchanges, refunds, and transfers
  • Contributing to security measures and ensuring the safety of our store through our Loss Prevention team
  • Helping to supervise and support the Checkout area as needed, ensuring smooth and efficient transactions

Your Skills
We are looking for a team player with excellent communication skills, a positive attitude, and the ability to work well under pressure. Previous experience in retail, hospitality, or a customer-facing role is beneficial. Strong attention to detail and the ability to undertake heavy lifting, climbing ladders, and being on your feet for long periods are also essential.

Our Perks
The Warehouse offers a range of benefits to its employees, including the opportunity to start here and go anywhere. Our Here for Good Leave program allows you to spend a day in your community volunteering. We also offer a Team Card, providing significant savings at our brands, and many more benefits to explore when you join us.



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