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IT Support Specialist

3 weeks ago


Wellington, Wellington, New Zealand Kainga Ora - Homes And Communities Full time

Transforming New Zealand's housing landscape requires a dedicated team of experts. As an IT Support Specialist, you will play a crucial role in ensuring the seamless operation of our End User Services. Our high-functioning team is seeking two permanent and two 18-month fixed-term Service Desk Technicians to join their ranks. The successful candidates will be responsible for providing effective first-level support, coordinating the overall support process, and maximizing service availability. If you have a passion for delivering exceptional customer experiences and possess advanced technical skills, we encourage you to apply.

Key Responsibilities:
  • Provide structured first-level support for ICT services
  • Coordinate the overall support process
  • Maximize service availability
Requirements:
  • Previous telephone and Service Desk support experience
  • Experience with Microsoft Operating Systems and mobile technologies
  • ITIL Foundation certificate or relevant tertiary qualifications
  • Ability to deal promptly with customer queries and requests