Customer Service Ambassador
5 days ago
**About Us**
Powershop is a leading provider of electricity and gas services in the Australian market. Our success relies on good people doing good and clever stuff.
We are seeking an exceptional Calm, Confident Phone Manner to join our team as a Customer Service Representative. As a key member of our contact centre, you will play a vital role in helping our customers understand their bills, utilise our app and tools, and make informed decisions about their energy usage.
You will be responsible for:
- Providing excellent customer service and support via phone
- Answering customer queries and resolving issues efficiently
- Working collaboratively with colleagues to achieve business objectives
To succeed in this role, you will need:
- A Calm, Confident Phone Manner and excellent communication skills
- The ability to prioritise tasks effectively and manage multiple requests simultaneously
- Exceptional accuracy and attention to detail
- A flexible approach and willingness to learn
We offer a competitive salary package, including:
- An attractive annual salary
- Performance-based incentives
- Discounts from partnerships
In addition to a fulfilling career, we also provide:
- Enhanced leave provisions
- Life, trauma, and income protection insurance
- KiwiSaver contributions
- Access to employee share scheme
- Wellbeing programme
- Employee discounts
**What We Offer**
We value work-life balance and offer flexible working options. You will have the opportunity to work from home a couple of days a week and complete standard online testing.
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