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Customer Support Specialist

2 weeks ago

Hamilton, Waikato, New Zealand Rabobank New Zealand Full time

About Us

Rabobank New Zealand is a leading specialist in food and agribusiness banking. We pride ourselves on our people who are committed to adding long-term value for clients.

We're growing a better New Zealand, together.

Our Mission

At Rabobank New Zealand, we're dedicated to delivering exceptional support to our clients. As a Call Centre Consultant, you'll play a crucial role in this mission.

Your Responsibilities

  • Provide positive assistance to our Online Savings customers and Agribusiness clients via phone, email, and other communications.
  • Demonstrate excellent communication skills, both verbally and in writing, to ensure clear and effective interactions with clients.
  • Work collaboratively as part of a great team, contributing to a supportive and friendly work environment.
  • Maintain a professional, positive attitude with a strong focus on customer satisfaction and be solution focused.
  • PAY high attention to detail and work with accuracy to ensure all customer interactions are handled efficiently.

Requirements

  • Excellent communication skills, both verbally and in writing.
  • A professional, positive attitude and a strong customer focus.
  • Ability to take ownership of customer requests and achieve first call resolution.
  • Be solutions focused and have excellent problem-solving skills.
  • Have high attention to detail and work with accuracy.

What We Offer

  • Subsidised health insurance.
  • Contribution to a corporate wardrobe.
  • Great career development.
  • Excellent office environment and team events.
  • The opportunity to work from home after demonstrating key success metrics.