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Customer Service and Technical Support Specialist
2 weeks ago
Why Work at Tesla?
Innovative CultureTesla prides itself on fostering a culture that encourages collaboration, innovation, and sustainability. As a Service Advisor, you'll have the opportunity to work with cutting-edge technology and contribute to making a positive impact on the environment.
Your Key Responsibilities
- Develop and maintain effective relationships with customers, responding to their inquiries in a professional manner
- Apply technical knowledge to resolve customer issues, escalating complex cases to the service team
- Maintain accurate records and data in our Dealer Management System, prioritizing attention to detail
- Assist customers with transactions, providing clear explanations and summaries
- Keep customers informed about service status, including estimated completion times and regular updates
- Collaborate with the service team to ensure timely resolution of customer issues
- Follow up with customers to ensure they are satisfied with the services provided
Your Requirements
- Ability to follow instructions, prioritize tasks, and maintain attention to detail
- Adaptability to new technologies and systems
- Strong interpersonal skills to establish effective working relationships
- Organizational abilities to manage workload and meet deadlines
- Effective communication and presentation skills
- Technical proficiency in relevant software applications, including Dealer Management System(s) and MS Office
- Prior customer-facing experience in retail or hospitality is beneficial
