Customer Experience Specialist

2 weeks ago


Queenstown, New Zealand Travel + Leisure Co. Full time
Company Overview

We are the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.

Job Description

The Guest Service Generalist is responsible for completing daily Front Office, Food & Beverage, Housekeeping, and Maintenance functions. Ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude.

Responsibilities:
  • Perform all duties of the front desk, including greeting owners and guests, check in and out, answer telephone inquiries, portage of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations and night audit procedures
  • Possess a thorough knowledge of the operation of all administration equipment eg. email, basic word & excel documentation and Credit Card settlement machines
  • Housekeeping functions such as cleaning & maintaining guest accommodation
  • Food & Beverage functions such as preparing and serving Food & Beverages


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