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Process Excellence Lead

3 weeks ago

Auckland, Auckland, New Zealand Triton Hearing Full time

About Us

At Triton Hearing, we want all New Zealanders to be able to hear well and experience the difference better hearing will make to their lives. We're experts in our field, always exploring new ways to improve the quality of our clients' lives – with a range of innovative hearing solutions delivering the best possible outcomes.

As part of Sonova, which has more than 14,000 committed employees in over 100 countries, all of whom contribute to something greater than themselves – they transform lives.

About the Job

Are you passionate about driving operational excellence and shaping the future of hearing care? As a Business Improvement Specialist at Triton Hearing, you'll play a key role in enhancing processes, driving continuous improvement, and implementing change initiatives that improve business performance and client outcomes.

Collaborate with leadership teams and the wider business to identify and address continuous improvement opportunities:

  • Collaborate with leadership teams to identify opportunities for continuous improvement
  • Use data analysis and industry insights to identify opportunities for process improvements
  • Design and lead change management initiatives that enhance efficiency, service quality, and the adoption of new processes and technologies
  • Work closely with leaders to support employees through change, ensuring seamless transitions and positive engagement
  • Work closely with stakeholders across the business to embed standardised processes and ensure consistent application across all clinics
  • Support business insights and reporting to guide decision-making and performance improvements

This is an exciting opportunity to influence the future of hearing care through innovation, collaboration, and strategic leadership.

About You

You're a strategic thinker with a passion for continuous improvement and change management. You thrive in a collaborative environment and enjoy working with stakeholders at all levels to drive meaningful business outcomes.

You bring:

  • Ability to understand business strategy and identify improvement opportunities
  • Demonstrated experience in process and continuous improvement
  • Exceptional stakeholder management skills, with the ability to influence and engage senior leadership teams
  • Strong change management expertise, with a track record of successfully leading and embedding change initiatives
  • Experience managing projects and initiatives with organisation-wide impact
  • A consultative approach and a drive to make a difference

What's in it for you?

Joining our team means becoming part of a vibrant, supportive, and innovative team who are dedicated to changing hearing for good. We believe in fostering an environment that nurtures both personal and professional growth.

We offer:

  • A friendly and social environment with generous recognition and social budgets to celebrate and look after our social wellbeing
  • Rewarding YOU with salaries and bonuses designed to recognise your expertise and exceptional performance
  • Substantial Parental Leave Package & Paid Partners Leave
  • A $200 Wellbeing Allowance to spend on your health and wellbeing
  • Triton Perks – exclusive discounts to over 80 retailers and service providers
  • Extra leave days: Birthday, YOU day, Community leave etc.
  • Free Financial Advice Sessions

Join us at Triton Hearing as we redefine the possibilities of the hearing industry and leave an indelible mark on the lives of millions.