Senior Community Engagement Coordinator

6 days ago


Upper Hutt, New Zealand Oceania Group Full time
Job Description:

The Oceania Group is seeking a Senior Community Engagement Coordinator to join their dedicated team for a fixed term of 6 months working 40 hours per week.

We are looking for someone with a demonstrated ability to connect with people. Previous experience in an aged care and/or a premium hospitality environment would be advantageous.

Key Responsibilities:

  • Delivering an exciting and innovative service delivery concept
  • Overseeing and leading a team passionate about delivering the highest quality customer service
  • Taking ownership of the front of house and ensuring consistently high standards are met
  • Liaising with external leisure suppliers, instructors, and volunteers
  • Coordinating the services and special facilities offered to residents and their families
  • Offering current knowledge on all facility products, services, policies, and emergency procedures
  • Monitoring resident satisfaction reports and implementing actions to improve results
  • Engaging with residents to provide general assistance, as requested
  • Ensuring that all resident complaints are handled promptly and completely.

What You'll Bring:

  • Experience successfully leading a high performing customer-facing team who can work under pressure and meet deadlines
  • Exceptional customer service skills
  • The ability to bring style and calm to a busy and demanding role
  • A passion for ensuring all residents feel valued and special
  • Strong communication skills (both written and verbal)
  • An empathetic and passionate nature
  • A team-first, can-do attitude
  • Excellent computer skills, in particular, with the Microsoft suite
  • Eligibility to work in NZ.


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