Client Relationship Manager

1 week ago


New Plymouth, Taranaki, New Zealand QJumpers Recruitment Services Full time

About the Role

We are seeking a highly skilled individual to join our team as a Customer Specialist. As the initial contact point for our clients, you will be responsible for delivering exceptional service and building strong relationships with our customers.

  • Key responsibilities include managing client inquiries, resolving issues, and providing accurate information about products and services.

In this role, you will have the opportunity to work closely with internal teams to ensure seamless communication and coordination. Your expertise in handling chargebacks and dispute resolution processes will be invaluable in providing top-notch customer service.

To succeed in this position, you must possess a high degree of attention to detail, demonstrating an ability to monitor and meet productivity targets, accuracy, and data integrity.

Responsibilities

  • Manage client inquiries and resolve issues promptly and professionally.
  • Provide accurate information about products and services to clients.
  • Work closely with internal teams to ensure seamless communication and coordination.
  • Develop and maintain strong relationships with clients to improve customer satisfaction.

What We Offer

At TSB, we offer a dynamic and supportive work environment that encourages growth and development. Our commitment to creating remarkable experiences for our people translates into remarkable experiences for our customers.

We believe in fostering a culture of inclusivity and diversity, where every individual can bring their unique perspective and skills to the table. If you're passionate about delivering exceptional customer service and building lasting relationships, we invite you to join our team.



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