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Contact Centre Professional
1 week ago
Our Purpose:
At Inland Revenue, our mission goes beyond tax collection - we fund and deliver programs that support and care for New Zealanders. As a Customer Service Officer, you'll be an essential part of our dynamic frontline team in Manukau. You'll be working together to make a meaningful difference for New Zealanders.
Job Description:
You'll be handling a variety of customer interactions, using your customer service skills to enhance their experience and resolve their issues. You'll work closely with customers to understand their unique situations and help them achieve the best outcomes through thorough research and sound decision-making.
Key Responsibilities:
* Handle customer inquiries and complaints * Provide accurate information and advice * Resolve customer issues in a timely manner * Work collaboratively with colleagues to achieve shared goals * Stay up-to-date with changes to policies and procedures
Requirements:
We're looking for enthusiastic individuals who: * communicate clearly and effectively * solve problems efficiently * show empathy and understanding * adapt to different situations * work well in a team * are comfortable with digital tools * pay attention to detail * have prior call centre or customer service experience.
What We Offer:
We pride ourselves on having a supportive and inclusive workplace culture that values diversity and encourages innovation. You'll have opportunities for training and development to boost your skills and career. Plus, we offer generous leave entitlements, including annual, sick, and parental leave.
