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Customer Service Representative

2 weeks ago

Nelson, Nelson, New Zealand New Zealand Government Full time
Role Overview

This is a challenging and diverse role where no two days are the same. As a Telephone Operator, you will be working in a call centre environment answering phones, covering after-hours reception duties, interacting with the public, and dealing with emergency situations.

About the Team/Service/Location

Our team of 13 provides a 24-hour service to all patients, visitors, and staff within New Zealand's health services. A telephonist in the Call Centre has a diverse role, and each shift is different. You will have the flexibility to work additional hours from time to time to assist with covering staff leave and illness.

About You

To succeed in this role, you will need to have a bright, friendly, and outgoing personality with great interpersonal skills and a strong customer service focus. You will be highly organized and efficient with the ability to multitask and remain calm under pressure. Intermediate computer skills, ideally with PC-based switchboard experience, are essential. However, we will consider applications from those without switchboard experience if an aptitude for this type of work can be demonstrated, as full training will be given.