Service Quality Assurance Expert

1 week ago


Auckland, Auckland, New Zealand AIA Hong Kong and Macau Full time

This is an exciting opportunity to join AIA Hong Kong and Macau as a Service Quality Assurance Expert.

Key Responsibilities

The successful candidate will be responsible for ensuring high-quality service delivery across various business units, identifying areas for improvement, and developing strategies to enhance customer experience.

  • Develop and implement service quality assurance strategies to improve service quality and reduce downtime.
  • Liaise with internal stakeholders to understand business requirements and ensure timely resolution of issues.

We are looking for an individual with:

  • 5+ years of experience in service quality assurance, with a strong background in delivering high-quality services.
  • Excellent analytical and problem-solving skills, with the ability to think critically and creatively.

At AIA Hong Kong and Macau, we offer a dynamic and inclusive work environment, competitive salary and benefits package, and opportunities for professional growth and development.



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