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Sales Associate Position

2 weeks ago

Wellington, Wellington, New Zealand Express, Inc. Full time

About Us

Express, Inc. is a leading apparel brand dedicated to modern, confident, and effortless style. Our brand has been inspiring self-expression since its launch in 1980.

We operate over 400 retail and outlet stores in the United States and Puerto Rico, as well as an e-commerce platform. Our goal is to provide our customers with a seamless shopping experience, both online and offline.

Job Summary

We are seeking a Retail Sales Associate to join our team. As a Sales Associate, you will be responsible for providing excellent customer service, maintaining a clean and organized sales floor, and assisting with various tasks such as stocking and folding merchandise.

Main Responsibilities:

  • Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
  • Follow company policies and procedures to ensure the safety of all associates and customers.
  • Assist with product launch changes according to company SOP.
  • Provide a Great Customer Experience.
  • Deliver on all aspects of the customer experience model.
  • Process transactions quickly and accurately reducing the customers' wait time.
  • Positively resolve customer service-related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Management.
  • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.

Requirements

  • Education: High School or Equivalent
  • Years of Experience: 0-2 of relevant job experience - minimum 6 months
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends and non-business hours
  • Meets physical requirements
  • Critical Skills & Attributes
  • Previous retail experience preferred
  • Customer service skills and ability to interact with customers
  • Strong verbal and written communication skills specifically with customers, sales leadership team and associates
  • Demonstrated collaborative skills and ability to work well within a team

Benefits and Compensation

We offer a range of benefits to help protect full-time associates' health and long-term financial security, including medical, pharmacy, dental and vision coverage, 401(k) and Roth 401(k) with Company match, paid time off, parental leave for new moms and dads, and more.