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Experience Delivery Officer

2 weeks ago


Auckland, Auckland, New Zealand Suntory Holdings Limited Full time

About Us

We are a leading beverage company in the region, with a strong commitment to sustainability, diversity, equity, and inclusion. Our mission is to create value for our customers, employees, and communities through our beverages, technology, and services.

We take pride in our collaborative culture, which enables us to innovate and grow together. If you are looking for a challenging and rewarding role in a dynamic organization, please read on.

The Role

The Customer Experience Officer role is a key part of our team, responsible for delivering exceptional service to our clients across Australia & New Zealand. This role involves managing our communication channels, providing top-notch support to our clients, and collaborating with internal teams to drive business growth.

This is an office-based role with standard hours (8:30 am - 5 pm). Key responsibilities include handling customer inquiries, utilizing systems to manage orders and deliveries, performing data entry, resolving stakeholder queries, and supporting internal teams.

Requirements

  • Customer Service or Contact Centre experience.
  • A customer-centric mindset and excellent communication skills.
  • Able to work in a fast-paced environment and adapt to change.
  • Strong relationship-building skills and enthusiasm for working with renowned brands.