Education and Support Advisor

4 days ago


Wellington, Wellington, New Zealand Tangram Full time

Overview

Tangram is a leading provider of education and wellbeing services, committed to supporting the needs of students and staff. Our team works tirelessly to create a safe and inclusive environment for everyone.

We are seeking a highly organised and self-motivated individual to join our team as a Student Interest and Conflict Resolution Adviser.

In this role, you will be responsible for managing student issues, behavioural risks, concerns, and complaints to support a safe and inclusive community.

Responsibilities

Your key responsibilities will include:

  • Providing guidance and assistance to students and staff
  • Effectively gathering and assessing information to ensure concerns and complaints are resolved
  • Undertaking complex case and complaints management
  • Facilitating conflict resolution and providing training sessions

Requirements

To be successful in this role, you will need:

  • Experience in triage, behavioural risk assessment, and complex case management
  • Demonstrated skills in conflict resolution and complaints management
  • Strong oral and written communication skills
  • Able to work effectively under limited supervision

About Tangram

Tangram is a forward-thinking organisation dedicated to delivering exceptional education and wellbeing services. We pride ourselves on creating a supportive and inclusive environment for all our staff and students.



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