Education and Support Advisor
4 days ago
Overview
Tangram is a leading provider of education and wellbeing services, committed to supporting the needs of students and staff. Our team works tirelessly to create a safe and inclusive environment for everyone.
We are seeking a highly organised and self-motivated individual to join our team as a Student Interest and Conflict Resolution Adviser.
In this role, you will be responsible for managing student issues, behavioural risks, concerns, and complaints to support a safe and inclusive community.
Responsibilities
Your key responsibilities will include:
- Providing guidance and assistance to students and staff
- Effectively gathering and assessing information to ensure concerns and complaints are resolved
- Undertaking complex case and complaints management
- Facilitating conflict resolution and providing training sessions
Requirements
To be successful in this role, you will need:
- Experience in triage, behavioural risk assessment, and complex case management
- Demonstrated skills in conflict resolution and complaints management
- Strong oral and written communication skills
- Able to work effectively under limited supervision
About Tangram
Tangram is a forward-thinking organisation dedicated to delivering exceptional education and wellbeing services. We pride ourselves on creating a supportive and inclusive environment for all our staff and students.
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