Customer Experience Liaison
1 week ago
Company Overview
">Tend Health Ltd is a pioneering GP provider that's transforming the way people access primary healthcare. We're committed to delivering exceptional customer experiences through innovative technology and our dedicated team.
This role plays a vital part in our mission to provide seamless, accessible, and timely care for our customers.
">Job Summary
">As a key member of our Customer Experience Team, you'll work closely with clinical and non-clinical teams to deliver outstanding support and services. Your focus will be on delivering customer-first service, liaising with patients, their families, and care providers.
">Responsibilities
">- Deliver exceptional customer service, providing support and resolving issues.
- Assist with clinical enrolments, handle patient files, and manage invoicing, billing, and appointment bookings.
- Work collaboratively with the Customer Experience Team to improve processes and services.
Requirements
">To succeed in this role, you'll need:
">- Customer service experience.
- Able to thrive in a fast-paced environment.
- Tech savvy.
About The Role
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