Customer Experience Liaison

1 week ago


Christchurch, Canterbury, New Zealand Tend Health Ltd Full time

Company Overview

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Tend Health Ltd is a pioneering GP provider that's transforming the way people access primary healthcare. We're committed to delivering exceptional customer experiences through innovative technology and our dedicated team.

This role plays a vital part in our mission to provide seamless, accessible, and timely care for our customers.

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Job Summary

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As a key member of our Customer Experience Team, you'll work closely with clinical and non-clinical teams to deliver outstanding support and services. Your focus will be on delivering customer-first service, liaising with patients, their families, and care providers.

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Responsibilities

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  • Deliver exceptional customer service, providing support and resolving issues.
  • Assist with clinical enrolments, handle patient files, and manage invoicing, billing, and appointment bookings.
  • Work collaboratively with the Customer Experience Team to improve processes and services.
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Requirements

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To succeed in this role, you'll need:

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  • Customer service experience.
  • Able to thrive in a fast-paced environment.
  • Tech savvy.
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