Property Relationship Specialist

2 weeks ago

Tauranga, Bay of Plenty, New Zealand Ihc Group Full time

Job Summary

We are seeking a highly skilled and experienced Tenancy Relationship Manager to join our team. As a key member of our team, you will be responsible for building and maintaining trust-based relationships with tenants, handling tenancies with care, and prioritising outstanding tenant satisfaction.

Key Responsibilities

  • Foster trust-based relationships with tenants.
  • Handle tenancies with care and prioritise outstanding tenant satisfaction.
  • Actively participate in community engagement efforts to promote tenant well-being.
  • Ensure property is well maintained.
  • Oversee tenancy finalisation processes.
  • Initiate early intervention strategies for managing tenant debt.

Requirements

To be successful in this role, you will require:

Previous experience in residential tenancy management, including knowledge of relevant laws and regulations.Proficiency in record-keeping, accounts management, and report generation, preferably in Microsoft Excel, Word, and Outlook.An exceptional relationship builder and communicator, skilled at actively listening with empathy and clarity, and capable of adapting communication styles to suit a diversity of people.Proficient in conflict resolution and highly effective in fostering trust and rapport.Demonstrates a strong commitment to and understanding of the principles of Te Tiriti o Waitangi and Te Ao Maori.Excellent time management and organisational abilities for task prioritization, meeting deadlines, and managing multiple responsibilities.Able to work autonomously, meticulously follow established processes, and effectively handle pressure situations.Possession of a clean, current full driver's license.

What's In It For You

This opportunity offers the chance to make a meaningful impact on the lives of tenants and their families. You will be part of a dynamic team dedicated to creating positive change within communities. Opportunities for professional development and career advancement are also available.

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