Operational Excellence Specialist

1 day ago

Wellington, Wellington, New Zealand Datacom Full time

Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have maintained a dynamic, agile, small business feel that is often diluted in larger organisations of our size.

We are seeking an experienced Operational Excellence Specialist to join our Service Operations business, supporting major accounts in New Zealand. This is an excellent opportunity for someone keen on developing their operational excellence skills and working collaboratively with a fantastic team of peers.

The successful candidate will be responsible for providing highly skilled services within the Problem Management Practice area. They will work cooperatively with Datacom delivery teams and Account Operational Managers to ensure that major incidents have root causes identified and solutions sought to prevent them from happening again.

The role involves:

  • Ensuring root cause analysis is performed and corrective actions are identified while meeting or exceeding service level targets.
  • Building trusted relationships with customers (Senior Management and Operations Teams) and Datacom teams to enable effective delivery and collaboration.
  • Taking responsibility for understanding customer requirements, assessing, and solutioning options for consideration by key stakeholders to enable informed decision-making.
  • Producing and publishing reports for both Datacom and customer consumption containing key Problem management metrics, areas of accomplishment, and opportunities for continual improvement.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexible hours, and professional development courses. You'll have the opportunity to learn, develop your career, connect, and bring your true self to work.

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