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Waiheke Island Ferry Operations Coordinator

1 week ago

Auckland, Auckland, New Zealand Sealink Travel Group Full time

Job Description

We are seeking a highly motivated and customer-focused individual to join our Customer Care Team based at Kennedy Point, Waiheke Island. As a key member of our team, you will be responsible for providing exceptional customer service to our ferry customers, ensuring their needs are met and exceeded.

Responsibilities

  1. Ensure the smooth operation of our ferry services, including queuing and loading processes
  2. Respond to customer inquiries and resolve any issues promptly and professionally
  3. Process customer bookings and maintain accurate records
  4. Work collaboratively with colleagues to achieve team goals and objectives
  5. Participate in ongoing training and development to enhance your skills and knowledge

Skills and Qualifications

  • Proven customer service experience in a fast-paced environment
  • Ability to multitask and prioritize tasks effectively
  • Strong communication and interpersonal skills
  • Basic computer skills and familiarity with online booking systems

Benefits

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Chance to work in a dynamic and supportive team environment