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Assistant Store Manager

1 week ago

Tauranga, Bay of Plenty, New Zealand Briscoe Group Limited Full time

Company Overview

Briscoe Group Limited is a renowned New Zealand brand, offering exciting opportunities for career advancement. As an Assistant Retail Manager, you will be part of a dynamic team dedicated to delivering exceptional customer service and driving sales.

Job Description

  • People Management and Training: Assist with managing the shop floor and web, provide coaching and feedback, induct and train new team members, and support ongoing team development.
  • Customer Service: Achieve high standards of customer service using the sales & service program and collaborate with fulfilment teams to enhance service delivery.
  • Sales and Order Dispatch: Exceed store and web sales targets, manage the web fulfilment process, and ensure timely order dispatch.
  • Promotions and Merchandising: Manage promotional items, maintain merchandising standards, and ensure stock integrity and availability.
  • Compliance & Workforce planning: Ensure we're always in line with company policies, manage rosters, and ensure our team are flexible and ready for anything.
  • Loss Prevention and Health and Safety: Implement loss prevention initiatives, champion workplace safety, and build a positive health and safety culture within the store.

Required Skills and Qualifications

  • Supervisory or management experience, ideally in a big-box retail setting.
  • Prior experience managing people.
  • Excellent organisational and multitasking abilities to manage various responsibilities effectively.
  • Ability to identify issues and implement effective solutions promptly.
  • Strong verbal and written communication skills for effective team and customer interactions.
  • Ability to self-motivate, set and achieve goals.
  • Flexibility to work rostered shifts including weekends.