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Workforce Performance Specialist
3 weeks ago
FMG is a leading provider of service solutions, dedicated to delivering world-class service to our clients. Our Resource Planning & Capability team plays a critical role in ensuring we have the right number of people with the right capability at the right time.
The Role
We are seeking a highly skilled Workforce Analyst to join our team, reporting to the Resource Planning and Capability Manager. The successful candidate will be responsible for working with leaders across our phone-based channels to optimize staffing levels, maximize performance, and deliver to our service standards.
Key Responsibilities
- Real-time queue management
- Scheduling & forecasting
- Reporting & analysis
About You
To be successful in this role, you will have:1+ years' experience in a Workforce Management functionExcellent written and verbal communication skillsA good understanding of Excel and Genesys CloudDemonstrated experience in building strong, meaningful relationshipsResilience with a creative mindset to solve problems by thinking outside the box
What We Offer
You will receive full training and support to ensure you achieve your full potential. If you want to work within a great team, for an organization with an amazing culture, in a role that will challenge you and open up doors for future opportunities, then make it happen.
