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Service Quality Manager

2 weeks ago

Auckland, Auckland, New Zealand Sealink Nz Full time

About Us

We believe in connection and teamwork at SeaLink. Our people come and stay because we're all working together towards a common goal.

The Role

  • You will be responsible for leading and implementing the training program for the Customer Care Team, ensuring all team members are fully equipped to provide outstanding service.
  • Key accountabilities include leading the delivery and management of the induction training program for new team members, implementing ongoing training sessions, and evaluating training programs and operational processes.
  • You will also be responsible for proposing and implementing changes to enhance team performance, service quality, and operational efficiency.

Responsibilities

  • Support the leadership team in the accurate creation and maintenance of timetables within internal systems.
  • Collaborate with the relevant teams to ensure that all scheduling needs are met and communicated effectively to both staff and customers.
  • Oversee the management of uniforms for the Customer Care Team, ensuring proper distribution, tracking, and maintenance.

Benefits

  • Competitive remuneration
  • The opportunity to work for a company that cares about their people
  • Opportunity to work with like-minded, passionate individuals
  • Awe-inspiring travel benefits via our vessels to Waiheke and Great Barrier Island
  • Birthday leave - A paid day off to celebrate your birthday
  • Health Insurance
  • Health and Wellbeing programme