Consumer Experience Representative

3 days ago


Auckland, Auckland, New Zealand Walter & Wild Full time
About This Role

We are looking for a highly skilled and experienced Customer Services Representative to join our team. As a key member of our Customer Service team, you will be responsible for processing orders, recording consumer feedback, and collaborating with other teams to ensure excellent customer service and experience.

Responsibilities:

  • Process orders accurately and efficiently via EDI system and email
  • Liaise with Sales team to ensure correct pricing and order fulfillment
  • Work with Freight Providers to achieve best possible outcome for customers
  • Record and respond to consumer feedback in a timely manner
  • Collaborate with Quality Assurance team to ensure accurate responses to consumer feedback

Requirements:



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