Client Relations Associate

2 weeks ago


Auckland, Auckland, New Zealand Scientific & Technical Recruitment Full time
About the Job

This is an excellent opportunity to manage customer service processes independently and support the Technical Sales Representative in maintaining an updated database of potential clients.

Key Responsibilities
  • Handling incoming calls and emails, taking orders, and assisting customers with enquiries.
  • Processing purchase orders and completing invoices for low-volume, high-value items.
  • Monitoring inventory levels and overseeing product dispatch.
  • Coordinating with the production team and warehouse to resolve issues and communicate delays to customers.
  • Participating in daily production meetings and escalating customer-impacting issues, as well as attending sales meetings to discuss potential new customers.
  • Supporting the sales arm by calling past customers to verify contact details and identifying new potential customers, making appointments for the Technical Sales Representative when possible.
About You
  • We seek a hands-on individual who thrives in a role where they feel involved in the whole business.
  • Successful candidates will possess great communication and listening skills, enjoy phone work, be resilient, and customer-focused.
  • A true team player is essential.
Why Work Here?
  • Join a team that values collaboration and open communication.
  • A supportive environment with regular social activities.
  • Competitive compensation and long-term career opportunities.


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