Customer Service Representative

1 week ago


Auckland, Auckland, New Zealand NZME New Zealand Full time
Overview
NZME New Zealand is a leading media company that offers a range of publications, including print and digital subscriptions. We are currently seeking an experienced customer service representative to join our team.

Salary
The salary for this role is between $55,000 and $65,000 per year, including commission. This is a permanent position with a minimum of 40 hours worked per week.

Job Description
This is a challenging yet rewarding role that requires excellent communication skills, a passion for delivering exceptional customer service, and the ability to work well under pressure. As a customer service representative, you will be responsible for providing support to customers via phone, email, and web chat. Your primary goal will be to ensure customer satisfaction while meeting sales targets and contributing to the organization's revenue growth.

Key Responsibilities
- Proactively drive subscription sales and customer acquisition by identifying opportunities for new subscribers and upselling to existing customers.
- Enhance customer loyalty and retention by delivering exceptional post-sale service, ensuring alignment with sales targets and contributing to the organization's revenue growth.
- Identify and resolve customer challenges to minimize cancellations and support long-term retention.

Required Skills and Qualifications
To succeed in this role, you will need:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- A passion for delivering exceptional customer service and a commitment to exceeding sales targets.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex customer issues.
- Proficiency in Microsoft Office, particularly Word and Excel.

Benefits
In return for your hard work and dedication, we offer a range of benefits, including:
- A competitive salary package, including commission.
- Ongoing training and development opportunities to help you grow and develop in your career.
- A supportive and collaborative work environment, with opportunities to work closely with internal teams and external stakeholders.
- Access to a range of employee benefits, including onsite parking and an onsite gym.

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